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Car was great. Hertz was not.

Reviewed: Sun, Jul 28, 2019
About Hertz: 6.3 /10
The pickup location in Palm Springs was difficult. There were not enough signs to indicate where to go. I had to walk through the hotel/casino to find anyone who could direct me. The drop off location in Las Vegas was even worse. The address on the car rental was insufficient to return the vehicle. I called the number for the hertz desk at the location provided- no answer. I then called up to get further information from the hertz helpline on where to drop off the vehicle but was told they couldn’t assist me as the car was registered under my friends name (I paid/booked the original transaction but my friends credit card was used for a deposit as mine was not working with Hertz). This was unhelpful and it took several iterations before the assistant provided the same address for drop off that I already had - unhelpful. In the end we had to go through another hotel and ask and they were able to assist. The process meant we returned the vehicle at 12.57pm and there was no one tending to the front desk. If Hertz attempts to charge me for another day (because we were late) there will be repercussions.
Full Size | Chevrolet Malibu or similar

Relevant Reviews on Hertz in United States

Regan Moore

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Reviewed: Tue, Nov 5, 2024
About Hertz: 10.0 /10
The service attitude was excellent.
About QEEQ: 10.0 /10

Porter Wyclif(fe)

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Reviewed: Sat, Jun 8, 2024
About Hertz: 10.0 /10
Very satisfied. Despite the language barrier, the staff immediately used translation apps on their phones to ensure smooth communication!
About QEEQ: 10.0 /10

Yvonne Carllyle

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Reviewed: Thu, Aug 15, 2019
About Hertz: 8.0 /10
Originally booked a Chrysler 300, but was told at Newark Airport that it wasn't available, and that there's no guarantee it will be! Later, they offered a choice between a Cadillac XTS and a Chevrolet Impala of the same grade. Considering the trunk space, we chose the Impala. Fortunately, the car was very new, with only 8000 miles on it. Driving performance was good and we were quite satisfied. Initially planned to give a 3-star rating. We had reserved a same-location pickup and drop-off, but due to traffic reasons, decided to return the car in Brooklyn. Successfully changed the return location at a Hertz point near Washington for free, which was a pleasant surprise! Overall, a good experience.

G.Meredith

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Sep 18, 2019
About Hertz: 10.0 /10
Car was expensive for what it was
About QEEQ: 10.0 /10

C.Trujillo

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Mini Van | Dodge Ram ProMaster City or similar
Reviewed: Thu, May 16, 2019
“Super easy and save a ton of money!”
About Hertz: 10.0 /10
They were out of the vehicle I had reserved, a small cargo van. Instead they offered me a brand spanking new, full size Transit van. More space than we needed and not as good gas mileage, but an unbeatable deal at $50/day. More than happy!
About QEEQ: 10.0 /10
Love the price drop indicator. Had a good price to begin with, but saved even more by rebooking!

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