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Delighted with you and Hertz

Reviewed: Wed, Jul 24, 2019
About Hertz: 10.0 /10
The car booked not available up grade to larger vehicle ,there was a problem with that vehicle so offered further upgrade to a superb SUV which turned out to be great for my trip this vehicle had just been returned looked ok to me but asked to wait a while so the agent could wash and valet this accounts for pi k up delay very impressed by service from Rebecca as very busy site a great customer champion for hertz
About QEEQ: 10.0 /10
Booking platform easy to navigate and simple to understand ,l like being able to see total cost and being able to pay in sterling upfront a boon ,well done will certainly use again and have recommended to my brother to use on his trip to UK from America,
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Compact | Mazda 3 or similar

Relevant Reviews on Hertz in United States

Erin Cissie

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Reviewed: Sun, Sep 30, 2018
About Hertz: 10.0 /10
Before the trip, I was really worried despite extensive research, but picking up the car was super easy! I originally reserved a Nissan Amanda, but ended up getting a Chevrolet Suburban, just like the ones in TV shows with FBI agents. It had a powerful 6.2L V8 engine! Amazing! Hertz really does live up to its reputation!
About QEEQ: 10.0 /10

Nelly Johnny

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Reviewed: Fri, Aug 17, 2018
About Hertz: 8.0 /10
It's okay.

K.Mason

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Economy | Chevrolet Spark or similar
Reviewed: Fri, May 27, 2022
“Counter staff great, but where was the cleaning & maintenance crew?”
About Hertz: 5.0 /10
Counter staff were genuinely really nice & professional. Mechanically, the car ran well. However, car was not ready at pick-up time, exterior & interior were dirty & smelled of cigarette smoke the whole week of my booking. I would have been embarrassed to have had anyone else in the car with me. If I didn’t have to get on with my trip, I would have taken it back to request another car. However during pick-up, I was about to be assigned another car, but that one needed an oil change. In the 37 minutes I waited for my car to be processed (it’s on the receipt), I saw only one member of staff in the lot, cleaning vehicles; he also had to help one of the office staff with a booking query. Perhaps the rest of the crew were having their lunch, but the car was just not clean by pick-up time — and this is especially concerning when Covid numbers are going up again.
About QEEQ: 8.0 /10

Anonymous

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Compact | Nissan Versa or similar
Reviewed: Tue, Jul 16, 2019
“Real bad”
About Hertz: 2.0 /10
Car was confirmed, when I arrived there was nothing available. Had to walk 4 miles.

T.Andrus

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Jul 2, 2018
“Great experience”
About Hertz: 10.0 /10
Like: Easy

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