It's good, the service is quite nice, just don't buy anything extra.

Overall satisfied.

They gave us an Infiniti Q80, saying it was the same price, but we found that the hotel parking lot had height restrictions that posed a collision risk. We had to return to the store the next day to exchange the car, and they finally gave us a Ford Kuga (overseas version).

Because I didn't accept the insurance upsell from the staff, I was treated extremely poorly. First, they intentionally delayed by saying to wait and then attending to other things. Ten minutes later, they claimed there were no cars available. I said, 'Didn't you reserve one for me?' and then they started ignoring me. After a complaint and more than 50 minutes, I finally got a car I didn't want, in poor condition. The last row of seats couldn't move or fold, the exterior was scratched in many places, and there were three noticeable dents. When I pointed these out during the inspection, the staff simply said they didn't have time to check it. They didn't even say 'sorry' and continued to ignore me. When I asked for a different car, they were very unhelpful.

Alpha at the counter provided great service.