I had to wait for 3 hours to get a car. They had a long, long line up and by the time I got to the counter they were out of cars. They gave me a large Toyota 4runner instead of the Camri I had reserved. I doubt I will use Avlis again. They were totally incompetent.

I originally reserved a five-seater SUV, but they upgraded me to a seven-seater. The Ford FLEX is too long for convenient parking, so I requested a change. They gave me a Ford Explorer with just over 20,000 kilometers on it, equipped with 4WD and hill descent control. Many thanks to the American lady at the AVIS parking lot at Salt Lake City Airport, who patiently used the translation app to communicate with me and helped me get the car change. This made my driving experience in Yellowstone Park extremely comfortable.

The attitude of the Asian female clerk was arrogant and annoying! We chose the Chrysler Pacifica because we had a lot of people and luggage, and only this car had the trunk space we needed. But when we got to the parking lot, we found out they gave us a Dodge instead. It made fitting our luggage very difficult. The most frustrating part was that there was no spare tire, and we happened to get a flat. We were delayed on the roadside for five hours. Our travel time is precious, and it was wasted meaninglessly. This was an extremely bad rental experience. We will not rent from Avis again!

Decent

Avis provided a smooth and efficent service.

Booking was easy. Although i took out the insurance with QUEEQ but wasnt aware it only covered the driver andnot the passengers.