Pretty good

The car rental service was okay, but there seemed to be an issue during the handover. The fuel tank was not full when I picked up the car, but I was charged a fuel fee after returning it because the tank was not full. The issue has been resolved through QEEQ coordination.

Waited a long time due to system issues

The AVIS at The Venetian is a small counter in the corner of the lobby with only one person on duty. After completing the paperwork, we took a long time to find the parking lot. We went back to ask the employee for directions, but she couldn't leave her post. It took us almost half an hour to find the garage! The Venetian has too many elevators, and they're too complicated; not all elevators go to the garage. But luckily, our luck struck again! We booked a Ford ESCAPE, but when we picked up the car, we were given a high-end EDGE 3.5 instead. It was so advanced that my dad couldn't even start the engine at first, and I had to wake up my husband across the ocean for help.