The staff handling the paperwork during car pickup was very polite. However, her heavily Italian-accented English was quite hard to understand. During car return, the inspector was incredibly polite as well. He checked the car briefly and informed me that everything was okay. The €200 deposit was refunded to my account within 2 hours after the return, which was impressively fast.

Helpful staff at the counter Easy to find Only remark, it's not very clear you have to take your token number for queing. There's a totem in between two counters which is not clear at a first sight that is there for the number pick up.

No dropping price Easy to book

Excellent

Terrible experience. They gave us a worse car for more money because they had given away the car we wanted. When we returned the car, they claimed that the door lock was damaged by someone trying to break into the car and without my permission charged me a 500 EUR deposit.

Everything was very good with the exception of the long wait to pick up the car. We waited a little more than an hour just to pick up the vehicle.