The service attitude was good, and there was no forced insurance upselling during car pickup.

Be cautious of this store; they're quite deceitful. When I picked up the car, it already had scratches. I even asked if it was okay, and the staff said it was fine and let me drive it. When I returned the car, the owner claimed the scratches were my fault. I immediately showed him a video taken at the time of pickup, which even included the date and time. He accused me of tampering with the video timestamp. The store employee who gave me the car confirmed to his boss that the scratches were already there (the employee was very nice). The owner seemed determined to make an insurance claim and asked me to admit fault, saying it wouldn't matter since insurance would cover it. However, I couldn't tolerate this dishonesty and threatened to call the police. Once I mentioned contacting the authorities, he backed off and dropped the issue. At the end, he still insisted he believed I caused the damage.

As usual no issues with the counter or car pickup and drop off process. Love dealing with these guys

Super easy to use

The drop off point was not clearly reported by Sicily by Car and it took a while to ask and understand where to go

The drop off point was wrongly reported by EasyRentCars and it took a while to ask and understand where to go

Horrible staff, very rude. Car also provided to us over an hour late, no offer of an alternative without having to pay more than our original booking value on top of our original booking. Never again. Do not recommend.