The store staff was very nice. Due to the language barrier, they noticed our hesitation while signing the documents and proactively used a translation app to explain the content to us, making us feel very reassured.

The car was ok but not what I expect from Avis who I see as the premier car rental company

Great prices and easy booking

When I arrived at AVIS, there were 10 groups of customers in line (each group might have 2 or 3 people with one rental order), but only one counter was open. About 10 minutes later, a second counter opened. It took an average of 15 minutes per group, which was very slow. I waited over an hour for my turn. I hope AVIS can increase their staff to speed up the process when there are many customers waiting in line. Because of the long queue and limited counters, I couldn't inspect the vehicle for damage when I picked it up. Later, AVIS claimed I had an accident and scratched the car, which wasn't true. Since I had full insurance, I'm now waiting for further processing after receiving an email from AVIS about the damage.

Both pickup and return were at the airport. I saw long lines at other rental companies, but AVIS was very efficient.

Satisfied