Not bad, quite helpful.

Very satisfied. Arriving at the store late at night, which is considered after-hours for Americans, they still maintained excellent service with clear explanations. The car was handed over with a full tank, providing great convenience for newcomers. The return process was even better. You simply park the car in the designated spot, leave the keys inside, and take a free shuttle to the airport! There’s staff guiding you throughout the entire process. Highly reliable!

Average, the provided vehicle did not match the one reserved.

American people are really helpful—After dropping off the car in Salt Lake City, I had a flight back to LA. Unfortunately, the GPS led us to a timed parking lot instead of the return lot. With less than two hours until the flight and an iron fence between us and the return point, I couldn’t show my parents how anxious I was. I jumped out of the car and searched for help in the deserted area. Luckily, a staff member appeared after a few steps and, after I explained the situation, she drove us to the correct drop-off point, hugged me, and told me not to worry before running back—such a heartwarming and memorable experience for my parents too!

The car was excellent: Up to date Android Auto integration, tremendous fuel economy, autopilot features were spot on. Avis were professional.

Great platform