Overall experience was great. The car provided was relatively new and equipped with L2 level driving assistance, making highway driving stress-free.

The rental company said they would refund the deposit of 500 pounds after I returned the car, but I received a charge instead. It has been returned, but no refund yet. The customer service of Zuzuche said they would check for me. It's a very bad experience. Now I have to constantly monitor my £500. It's so frustrating and unreliable.

Alamo had hidden insurance services which almost cost an extra £150 if not checked carefully.

The car was an hour late arriving and they offered me a small discount in compensation but I’m not sure they applied it. Friendly customer service. The station is pretty chaotic though.

Alamo really stood above previous experiences with other rental companies. They were quick and efficient and the value was outstanding. I will rent from them again at LGW without hesitation.