Excellent car rental company, offered a free upgrade.

Although there was a small issue when picking up the car, it was smoothly resolved after conscientious and responsible communication with the platform's customer service. A thumbs-up to the customer service guy! The car was in great condition and very new.

Got Corsa instead of focus which is smaller.

Outstanding and totally recommended. The best handover outbound. Ever.

The counter staff were not honest. Despite purchasing insurance, they insisted that I purchase additional insurance. The car was already damaged which was not recorded by them and upon return I was asked to pay excess. The staff at drop-off was also not helpful. Will not recommend.