I had to pay to take the car back full even though it was only three quarters full when I collected it. Otherwise, all fine.

Processing speed is average.

Waited 90 minutes to get the car, which was covered in scratches and very dirty inside. Extremely terrible! It was almost midnight when I finally got the car, and I had been on a plane all day. I was in a very bad mood!!!

Our order included an additional driver, but the staff told us their system did not show it and that we had to pay extra. They said they checked multiple times and confirmed it was not there, so we ended up paying an additional 300 RMB. Moreover, the counter staff kept insisting that our car was insufficient and pushed us to upgrade to a better model, which we adamantly refused. In reality, the car we rented was completely adequate. We are very dissatisfied with the counter staff, as they had no intention of solving the problem. We will never rent from Budget again; their service is as cheap as their name suggests!

Previous experiences were fine, but this time in Baltimore, the attitude of a Black woman at the exit was extremely poor. Even with the rental agreement, she still demanded a passport, checked the keys, and after checking, she didn't open the barrier promptly, making us wait for several minutes. Budget should train this employee. Very dissatisfied!