Good

Very good.

Friendly and excellent service. Nice.

The AVIS at The Venetian is a small counter in the corner of the lobby with only one person on duty. After completing the paperwork, we took a long time to find the parking lot. We went back to ask the employee for directions, but she couldn't leave her post. It took us almost half an hour to find the garage! The Venetian has too many elevators, and they're too complicated; not all elevators go to the garage. But luckily, our luck struck again! We booked a Ford ESCAPE, but when we picked up the car, we were given a high-end EDGE 3.5 instead. It was so advanced that my dad couldn't even start the engine at first, and I had to wake up my husband across the ocean for help.

Not enough staff in Seattle office so had a long wait. We dropped car off early in San Francisco due to parking difficulties. We had been advised on the phone that we would get a refund for unused days but this did not happen. In addition we have received an invoice for a surcharge since we got home -for what? Very disappointing.

Address for pick-up from Avis in Seattle was incorrect so booking had to be altered.