Very satisfied.

They promote toll services. Since it's my second time in Melbourne, I was able to plan my route to avoid toll roads, saving some money.

Have difficulty connecting to the in-car GPS system. The staff at Thrifty were of no help as they said they did not know how to operate the system. There was no queue system at the pick-up (eg. queue number ticket). It was based on who the staff saw coming in. If they missed your entrance when they are busy attending to other customers, it was as good as not being in the queue. The company would have known how many pickups to expect, so they need to cater enough staff to manage the pickups instead of making customers wait. Drop off was a better experience as there was a staff on site to quickly access the car before sending us off us within 10 minutes.

Could not provide more help as QEEQ is 3rd party platform. Needed to know more about changing the drop off timing and venue but QEEQ could not provide any answers or advice. Just redirtected to Thrifty.

Rented a car in Melbourne's downtown, the location was relatively easy to find. The rental service staff were two older men who looked like musicians from some band, very friendly. They even discussed Chinese characters with me (mentioned during signing). They also helped me set up the phone connection to the car's central control and gave me some traffic tips.

Like: Vehicle as expected, low price
Dislike: Took 15 minutes to get through the line for pickup and paperwork