Straightforward and simple. I mentioned to the lady at the counter that we were five adults and one child, and asked her to make sure it was a seven-seater car. She asked about our luggage, and I said two large bags, one small bag, and a stroller. She hesitated for a moment and then said she'd upgrade us to a Land Cruiser for free.

Best experience ever super easy process excellent staff excellent service and great vehicle top marks all round

Top marks it was excellent experience dealing with qeeq

Average

There were issues with overcharging and unauthorized fees during both pick-up and drop-off. When picking up the car, they claimed we hadn't paid the one-way rental fee and demanded an immediate payment of AUD 230.52 to proceed. Half an hour after returning the car at Adelaide airport, an additional charge of AUD 34.16 was inexplicably made to our credit card.

THe pick up time was 7am but others opened way earlier. They should consider at least 6am to suit the customer timing.

Good