The staff’s attitude wasn’t nearly as bad as some people online made it sound. The car we got wasn’t exactly the one we booked, but it was pretty much the same type. We added the full insurance from the rental company, so they barely checked the car when we returned it, and the whole drop-off process was super smooth.

Everything went really smoothly with this rental. The branch is outside the airport, so once you land you just wait at the designated spot and they pick you up. I booked the cheapest Polo but they gave us a BYD ATTO 2 DM-i instead, a compact SUV that was super easy to drive and nicely equipped. We drove through the Dolomites and the mountain areas in Austria with no issues at all. On site we only had to pay a €96 cross-border fee, no other hidden charges. We’ve already returned the car; there’s a €950 deposit pending and we’re just not sure how long it will take to get it back.

The pickup and drop-off process was very smooth.

The car rental service was overall excellent with a good attitude.

They forgot about us when we return car and the office was closed. But we called them and they came after 15 minutes.