Good service and excellent vehicle condition.

Very convenient, and the service is excellent.

The process is fairly simple, and returning the car is easy. It's alright.

Due to a flight delay, we arrived at the rental store very late and there was no line. The car we got was the same model we booked, without any free upgrade. They tried to sell us insurance, but because QEEQ had reminded me via email beforehand, I insisted on not taking those extra insurances. One thing I didn't understand is why renting the Epass through the company costs $19 per day, while at other companies it was only $3-5 per day. Therefore, I didn't rent it, which was a bit inconvenient. Additionally, the vehicle wasn't very new, and the trunk wouldn't close properly. Returning the car was simple and quick, overall it was satisfactory.

The rental costs are not explained clearly, the charges are ambiguous, and they couldn't provide the specific model I requested. The parking lot had no good cars and did not match what I saw on the website.