CAR RENTAL REVIEWS ON DOLLAR AT HONOLULU AIRPORT, HNL

It took two hours of waiting in line to pick up the car, as reservations and walk-in rentals were not separated into different queues. There were so many people that day, but they didn’t add more counters. The staff kept asking whether I wanted extra insurance, even after I explained twice that I had already purchased full coverage through Zuzuche. In comparison, during my other two rentals with Hertz and Budget, the staff proactively acknowledged that I had full coverage, making the process much smoother. Overall, I was extremely dissatisfied with my car pickup experience with Dollar, although this has nothing to do with Zuzuche.

Very satisfied

Friendly service without pushing insurance.

Satisfied, nothing to complain about.

Satisfied, nothing to complain about.

今回は車の状態が残念でした。

QEEQさんは次回も是非お願いしたいくらいにニコラス君に感謝しております。

Very good.

普通でした。

LINEサポートはすぐにお返事をくれ、日本語対応していてとても良かったです。安心してレンタルできました。

Convenient, fast, and avoids unnecessary communication.

A great choice with excellent service. I will definitely choose this company next time.

Highly satisfied

Satisfied, the car was in good condition, economical and affordable. On-site service included refueling a tank, so there was no need to return the car with a full tank.

Quite good. Discovered two hours before departure that my credit card had a UnionPay logo and had to make a last-minute booking, and it was still possible to secure a car, which felt very reassuring. However, the clarity of the store instructions could be improved.

Very professional

It's okay.

Mixed experience: unpleasant car pickup but very quick return!

Satisfied with the easy booking process.

It was hard to find the car as it was located near pillar 58, and returning the car was even more difficult. You have to rely on road signs and can't fully trust the navigation. My phone fell off in the car, and when I went back to email them about it being lost, they couldn't find it either.

It was raining heavily on the day we went, so there was no queue and picking up the car was quick. However, the sales pitch was quite frequent—they recommended upgrading to an SUV and offered various types of insurance like lost keys and traffic ticket coverage, which seemed odd. I booked a Mazda 3 or a similar class, but ended up with a Kia Forte. The car's condition was decent and had no issues.

Satisfied