Picking up the car was extremely difficult. After multiple communications with the Zuzuche service specialist, who also communicated with the rental company, we couldn’t locate the shuttle bus. The service specialist suggested I take a taxi to look for the pickup point. The taxi driver drove around the airport for a long time, asking people for directions, and after much effort, we finally found the pickup location. Once there, I was told I couldn’t pick up the car because I didn’t have an international driving license. Later they said I could pick up the car but would need to pay over 200 euros because I lacked the international license. After contacting the Zuzuche service specialist again and receiving their help, I was finally able to get the car. The original plan was to pick up the car at 8 AM, but I didn’t get it until after 10 AM. It turns out this company shares the same office space with a 24-hour rental company.

The order amount was 47.50, but I paid 69.74 at the store. Now, looking at the invoice, everything is written in English except for an extra charge [cleaning fee] which is deliberately written in Italian.

The service staff's attitude was average. They tried to upsell full coverage insurance and an additional driver. The credit card pre-authorization was higher than estimated.

Cars are not well looked after. The first car they gave me had a flat tire and they didn't even believe me when i reported it. They have a policy that customer should return the car clean inside out and if not there is a 20€ charge.

Price Drop Protector is a great feature

It was a big surprise that they didn't accept my American driver's license and made me pay an extra $300 to be able to rent the car. Also, why do I have to drive a manual shift car in 2022? Shocking...

The process was easy, maybe state certain restrictions in a more obvious way so one won't be held hostage at the rental place to pay extra charges.