a good price but limited help/communication

S.Efremov

Italy

Reviewed: Wed, Dec 27, 2023

About SURPRICE RENT A CAR: 8.0 /10

You did not provide enough details about the shuttle from the airport. As a result I had to get a taxi (30 Euro) and on top of that I've lost my jacket in the taxi. I understand the loss is my own responsibility but it took me a while to find a way to the vehicle and I was really tired after the flight. On the way back I already knew the exact location and I knew that a free shuttle bus was circulating between the airport and the vehicle drop off. This information was crucial to the booking.

Small Crossover | Fiat 500x or similar

10-day rental

Relevant Reviews on SURPRICE RENT A CAR in Italy

Jane Pullan

Italy

1 days rental

Reviewed: Sat, May 4, 2024

About SURPRICE RENT A CAR: 10.0 /10

It was quite good, no queues upon arrival. The process started immediately. I read in other reviews that there could be up to a 3-hour wait, but there wasn’t any. The prices were very cheap, and although they did try to sell insurance, you just need to tell them you don’t need it. The staff were also nice; they understood we didn’t need the insurance and didn’t push further. I didn’t see any signs of racial discrimination as some reviews mentioned. Everyone finds their own car, and it seems like they don’t have many staff in the first place. The cars given out were all SUVs; the person before me, who was white, got the same. The deposit was 1200 euros, which was just a hold and not an actual charge; as long as the car was returned in good condition, the deposit was refunded directly. I was quite worried after reading the reviews, but everything went very smoothly, and the vehicle was also good.

About QEEQ: 10.0 /10

Joan Hardy

Italy

1 days rental

SURPRICE RENT A CAR

Milan Malpensa Airport(MXP)

Milan

Italy

Reviewed: Wed, May 8, 2024

About SURPRICE RENT A CAR: 4.0 /10

About QEEQ: 10.0 /10