Didn't notice during pickup, but there were minor scratches. Was charged 200 euros for damage and 65 euros for some other fee during drop-off. Frustrating.

The overall service was acceptable, but they kept emphasizing that the insurance bought through the Zuzuche platform was not related to them, and continuously recommended us to purchase their own insurance on-site. We refused multiple times, yet they kept explaining persistently. We rented two cars, and for the first car, we ended up buying the full coverage insurance they recommended for €184, after which they finally continued the process. The more I thought about it, the more it felt wrong, because we had already purchased full coverage. So, I contacted Zuzuche's customer service, which was great—available 24/7—and they informed me that we could refuse their insurance. For the second car, we firmly rejected their insurance, and the deposit changed from €100 to €800, and the process was completed.

Pretty good overall, but they won't assist you before 8 AM even if someone is there.

Poor service attitude, difficult communication, presence of misleading and forced marketing.

Car ended up being a different model than what was advertised, but of a similar type.

booking was easy!