Good

Extremely frustrated. We showed the rental order stating that insurance was already purchased and no additional insurance was needed to the front desk staff three times and emphasized that we only wanted to pay the amount on the order, yet we were still tricked into adding an unnecessary vehicle rescue insurance. They claimed it would be refunded if the fuel tank was full upon return. This was very upsetting and felt like a scam. During pickup, there was no one to assist us; we had to find our own way to the parking lot. The staff left the counter for a long time, leaving us searching the vast parking lot for an hour. It was a terrible experience.

Efficient

The car promised by the rental company was a Mercedes, but a different brand was provided instead. It had poorer power and comfort. Knowing that the requested model was unavailable but not informing the customer feels deceptive.

The Hertz pickup location had no Chinese-speaking staff and not very accommodating with English either. Overall service was average. The drop-off point's dropbox was very hard to find, very difficult.