I booked a Ford Edge, but they gave me a smaller Chevrolet Equinox instead. When I argued with the front desk, they said they didn’t have any Ford Edges available. If no Ford Edge was available, why not offer me an upgrade? Why downgrade me? For years, I've rented cars at Los Angeles Airport in the U.S., and at other rental companies, I could choose any car I liked from a parking area filled with medium and large SUVs. I could pick any one and drive off. At AVIS, however, they assign you a specific car, and in this case, they even downgraded me. This is truly unacceptable!

This is a terrible company. The car wasn't even full on fuel when I got it, one segment was missing. The staff were very rude when I returned the car. Initially, they were polite, but when I mentioned the issues, they switched to speaking rapidly with a Mexican accent to brush me off. They didn't even listen to my full explanation and just walked off. The front desk also had the same attitude! If this is how they treat customers, it's better if they don't serve Chinese customers at all. The experience was extremely poor; even a zero would be too generous.

The car I reserved wasn't available, so they upgraded me for free. Great service and attitude.

No Chinese language service

Overall, it was okay. The local office was nice, but the domestic customer service was terrible!