Right by the roadside, super easy to find, really efficient and the whole process was very quick.

Very satisfied

The rental store is a bit away from Gold Coast Airport, about 2KM. It's not within the airport grounds or nearby, but rather in Tweed Heads. You can call the rental company for a free shuttle service, but their staff only speak English. However, you can contact QEEQ customer service for help to notify the rental company. The shuttle pick-up point is located on the left side outside the Gold Coast Domestic Terminal, towards the International Terminal, near the airport bus (X-BUS) express stop. We had 2 other groups with us going to the rental company. At the store, staff handled the rental procedures, and you need to pay for an electronic tag (for automatic tolls on highways).

Upgraded to a larger SUV. Which we were happy about but other drivers may not have been comfortable with it. But we were experienced with that size and appreciated the upgrade

We need to get more familiar with the insurance and protection terms.

The car given to us had only done 30000kms on the car. It was still fairly new. Easy online process, was not sure what to expect due to mixed reviews but was pleasantly surprised how easy it was from start to finish.

More information on booking form on where to wait for shuttle bus at the airport.