Satisfied, visited four times this year, and the service this time was good. At least there was no aggressive push for various insurances.

Overall very satisfied, thumbs up. The staff will try to upsell you on more expensive cars and insurance, but you can just decline. The pick-up and drop-off process is very quick. The location is large and easy to find. The car's condition was good.

This was my first car rental experience in the U.S. After leaving Los Angeles Airport, I had to look for the rental company shuttle at the roadside, there's a designated stop nearby that takes some searching. Once at the store, the pickup was fairly smooth with no extra sale fees. However, the originally booked mid-size SUV was replaced with a compact Chevrolet Equinox. The staff told us there were no cars of the booked type available. Although we weren't happy about it, the given car was newer and could still fit our luggage, so we accepted it. During this trip, we rented cars from three different companies and encountered issues each time. This was the least problematic experience.

The car was not washed. Very dusty and dirty. They apologised but I said I did not want to wait.

This is the slowest rental location I have ever been to anywhere. But, it's not just Thrifty. They're all like this at Augusta and it seems that it's because there is always someone trying to get a difficult rental (no credit card, kind of thing). I've rented cars at this airport 5x before and it has never taken less than 1 hour. Fortunately, check-in has never been more than a minute or two.