The staff handling the paperwork during car pickup was very polite. However, her heavily Italian-accented English was quite hard to understand. During car return, the inspector was incredibly polite as well. He checked the car briefly and informed me that everything was okay. The €200 deposit was refunded to my account within 2 hours after the return, which was impressively fast.

The car rental company is excellent. There was a small issue with my documents, but the staff resolved it quickly and efficiently.

no flexibility in helping me adding the second driver. I ended up not adding it.

We waited for nearly an hour at the counter to be served. Our friends that booked via other companies were long gone by time we got ours. The man behind the counter was very unhelpful. We had booked a car and were unaware you couldn’t pay the deposit on a debit card or a credit card in the name of one of the passengers (main driver does not own one). He was unwilling to call a manager out only option was to cancel it loosing our inital payment or to pay an additional €199! This should be made clear when booking!

Booking was very easy. Activated price drop detector but seems I booked it on cheapest date as it increased by 4 times the amount in the end!