Very satisfied.

Very good

The queue was too long, and the service experience was very poor. At San Francisco Airport, it took 1.5 hours to handle the paperwork and another half an hour in line to pick up the car! The car model felt much smaller than what was reserved, but I couldn't wait in line any longer.

The shuttle bus from the airport to the rental car company’s parking lot comes about every 20-30 minutes. The rental car company’s counter is easy to find. However, the counter staff insisted on adding $59 for the EZ pass, saying that the highways from Boston to Washington don’t accept cash or credit card payments. Though the booking website mentioned only paying $259 at the store, Dollar ended up charging me $369 with tax included. I didn't bother arguing but felt that the rental car company should inform customers more clearly; it's quite disappointing.

Renting a car was quite convenient. When I picked up the car, there were some small scratches on the body, but the staff at Dollar said it was fine. The entire rental process took about an hour. Returning the car was easier; they just checked if the tank was full and if there were any issues on the dashboard. Overall, I am very satisfied and will choose them again for my next trip.