The counter staff refused to proceed with my order when picking up the car. After driving out of the lot, the personnel discovered the paperwork was under someone else's name, not mine. I waited over half an hour for them to redo the paperwork. If not for the diligence of the car lot staff, I would have given a zero rating. Additionally, my credit card was charged twice, each time $200. This is despite having paid the rental fee in advance while in my home country.

Very good

When I arrived, there was no one, so no need to queue.

QEEQ made a mistake with the car model, but they offered me a special deal for the expected model. Hertz provided sufficient evidence proving the responsibility was on QEEQ's side.

Yhe car was perfect for what we needed. Very comfy. Very easy to drive. Great condition