Europcar Bologna Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Judith Gracie

Italy

Reviewed: Thu, Apr 30, 2015

About Europcar: 6.0 /10

There was only one staff member at the counter at the airport, and I arrived close to midnight, so there weren't many people around. However, there were quite a few people at the Hertz counter next door. After I got the keys, the staff member briefly mentioned the direction of the parking lot, and I had to find the car myself. I had reserved a Mercedes, but I ended up with a JEEP.

1 days rental

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Don Emmie

Italy

1 days rental

Europcar

Florence

Italy

Reviewed: Mon, Sep 30, 2024

About Europcar: 2.0 /10

The car I reserved was not available at pickup, and I had to wait for 4 hours, wasting an entire day. They eventually provided a free car upgrade. The car wasn't picked up together with the attendant; they just handed me the key. It was not clearly stated that the fuel level was at 2 bars, which resulted in an extra charge of 95 euros upon return. Returning the car was easy to find.