1. I specifically placed the order to rent an Alfa Romeo Tonale, and while I understand the possibility of receiving a similar car, the rental company didn’t even have an Alfa Romeo in their fleet. It feels deceptive to advertise a car they don’t actually have just to attract customers. 2. Despite me clearly informing them that I had already purchased insurance, they still spent three minutes persistently trying to convince me to buy insurance from their office, hinting that I might have to bear potential costs myself if I didn’t. 3. When returning the car, I admit I arrived just 3–5 minutes early, but due to long lines at the front desk, I ended up being slightly late. They charged me a €41 fee for this delay.

Pretty good overall.

Very satisfied.

Misleading, they claim to have third-party liability insurance, but it's a lie. They don't take responsibility when problems arise. The car already had significant scratches when I rented it, and when I returned it, they combined previous damage with new minor scrapes and charged me for all of it.

Average