I have booked several times and always felt the cars provided by the rental company were quite old. During pickup, they insisted on adding an insurance worth over 140 yuan, which could not be carried out according to the original order. The staff at the store said it was mandatory, using the words 'have to.' Moreover, the car I received was very old, full of damage, and was a beat-up vehicle with 50,000 kilometers on it.

Very good

The car rental company's service is acceptable. However, I don't speak English. The Avis staff were polite but made simple things complicated. It's my first time experiencing this while renting a car in the US. I spoke with customer service for over 10 minutes without a resolution. I'm dissatisfied with the customer service.

Excellent

Overall satisfied, but not happy with the car model provided, it felt unstable on the highway.