Perfect

The service attitude was good, but the efficiency was quite low. There were several Toyota Siennas parked in the lot that we had reserved, yet they gave us a Honda minivan instead. When we went back to ask, they said there were none left.

Avis were great except for the initial pickup. There was a long wait for the shuttle bus and the counter was very busy and very slow - under manned? However, no hard sell of extras, just took the card deposit and handed over the keys.

Very easy and smooth.

Avis is quite good and doesn't over-push sales.

Had intermitent fault with 1st car. Caled Avis and returned it for an exchange which was quick with no issues.

Easy booking process and a great price.

A few days after returning home we get an invoice from Avis for charges in excess of voucher value. The various charges have no 'key' to explain what they are - VRF charges, CFC charges, TOF charges, Combination of charges - and also include PAI (presumably personal accident insurance) and roadside assistance plus that were offered at the desk and declined. The car was collected from a large car depot late at night and once I had signed the forms I was told the row/space number for the car and we had to trudge our cases across this depot to find the car. Due to lack of lighting it was impossible to inspect the car which, upon closer inspection the next day had many marks on the bodywork. I would not hire from Avis again!