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Search for Hertz Car Rentals in Glen Burnie

Horrible customer service With Hertz

Reviewed: Thu, May 9, 2019
About Hertz: 2.0 /10
Hertz did not have my vehicle the day of pick up. Eventhough I reserved it a week and a half in advance and called twice to confirm the reservation. They were on able or willing to assist me and I received the worst customer service.
About QEEQ: 8.0 /10
Dodge Ram ProMaster City image
Hertz
Glen Burnie
United States
Mini Van | Dodge Ram ProMaster City or similar

Relevant Reviews on Hertz in United States

Mildred Micah

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Hertz
San Francisco Airport(SFO)
San Francisco
United States
Reviewed: Thu, Feb 20, 2025
About Hertz: 10.0 /10
Take my advice, book your car early and choose the largest size available if possible! Don't make the mistake I did—five people squeezing into a full-size SUV. After loading the luggage, it still felt cramped, and some of us are on the heavier side. I ended up paying extra to upgrade to a minivan. The staff member at pickup was very helpful, and the upgrade cost was reasonable within company policy. They provided us with a brand-new limited edition vehicle with only 200 miles on it. Luckily, we switched cars—my travel companions were very satisfied with the rest of the trip.
About QEEQ: 10.0 /10

Gerald Gray

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Hertz
San Francisco Airport(SFO)
San Francisco
United States
Reviewed: Sun, Sep 11, 2016
About Hertz: 6.0 /10
About QEEQ: 8.0 /10

Orville Trevelyan

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Hertz
Santa Clara
United States
Reviewed: Fri, Oct 30, 2015
About Hertz: 2.0 /10

C.Keith

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Economy | Mystery car or similar
Hertz
Tampa Airport(TPA)
Tampa
United States
Reviewed: Tue, Nov 23, 2021
“Big let down and stuck with a bad vehicle”
About Hertz: 6.0 /10
The mystery car should have been for 5people with 2large cases. Out of all the cars on row 3 there was only 1car that fitted this criteria. A silver Kia which has a dent and a scratch on every inch of the car. When I mentioned that I wanted a different vehicle I was told I would have to pay and upgrade so I took the vehicle in bad condition. I have always been told Hertz are the best car hire company however after this experience I would be very cautious about booking again.
About QEEQ: 10.0 /10
Easy to book and happy with the price. Didn’t need to contact QEEQ for anything so can’t comment on customer service.
post image

J.D.

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Economy | Chevrolet Spark 4 Doors or similar
Hertz
Marlborough
United States
Reviewed: Fri, Feb 15, 2019
“Nice price, decent vehicle.”
About Hertz: 9.0 /10
Perfect!
About QEEQ: 10.0 /10

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