Horrible customer service With Hertz

I had already informed the rental company that I did not need any insurance, yet they forcibly added PAI/PEC. Additionally, they charged two deposits of $200 each, totaling $400, but the rental paperwork only shows a deposit of $200. However, my credit card records indicate two $200 charges. When returning the car, I was told the deposit authorization would be released on the same day, but it's already been two days and it hasn't been lifted yet. I hope QEEQ can help coordinate the refund of the deposit.

Rented an SUV but received a compact Corolla; the price was not adjusted.

Extremely rude attitude, downgraded the car model without reason, and forced insurance sales. Ended up charging an extra $137.

The store has a self-service car rental machine where you need to make a video call with Hertz's customer service to confirm various reservation details. One step involves inserting your driver's license into the machine's slot. Chinese driver's licenses do not work because they lack a readable chip. If you have a Chinese driver's license, you will need to go to the counter, and the line there usually takes about an hour.

Like: Car was a pleasure to drive, safe handling, no smoke damage.
Dislike: Shifting from Park to Reverse seemed clunky.