Horrible customer service With Hertz

I reserved the car for 10:00 AM, but when I arrived at the store, there were no cars available. I had to wait for an hour and a half to get a car. The car was in poor condition and had nearly 80,000 kilometers on it. The fuel gauge was still one and a half bars away from being full. When I brought this up with the staff, they insisted it was considered a full tank. Worried about being treated unfairly, I decided to refill the tank completely before returning the car.

Overall, I'm fairly satisfied. Initially, the car's condition was poor, and during the trip, I noticed a bulge in the tire. After negotiation, I was provided with a better-conditioned Chevrolet. Thanks to Zuzuche and their efficient customer service.

There were very few staff.

I don't understand why they charged so much! They added a significant amount of insurance without any explanation. There were too many miscellaneous and unexplained charges.

Like: We rented a car for a trip to Canada. Car was clean and the price was good. They were out of the car we reserved, so they upgraded us at no charge. Nice surprise!