I was disappointed that the location had no sedans even though my reservation was confirmed. I was then assigned a pickup truck, but since I was there for a funeral that wouldn't work so they assigned me a van because vans were all that was left. The vehicle was okay, but the odor in the van was not pleasant. I did not complain since it was late and I was just happy to get started for the hotel. My bill should be $275.79 and on my temporary transactions I see a pending bill for $475.79. If it doesn't correct wen fully posted I will be filing a complaint. Lorenzo the agent was pleasant and professional. Thank you.
About QEEQ:10.0/10
Reply by Qeeq: We are sorry to learn you had unhappy experience. We will forward your feedback to our supplier and require them to improve. Upon collection, the rental location normally block a certain amount for deposit and release it after you return the car. If you have any questions, please kindly feel free to contact with us.
Need to wait quite long when we picked up the car, the counter agent didn’t tell me if the car was not ready yet, need to be clean up first, it was terrible and took many rounds in the garage to find the car
“Car rental accepts credit cards only. Its so inconvenient for people who don’t have it. Terrible!”
About Budget:6.0/10
Budget should accept multiple modes of payment (cash, debit cards, online banking, etc.)and should not rely on credit card payment only. Because not every customer has a credit card and some has the ability to pay in CASH!!
About QEEQ:8.0/10
There is additional charges when you go to the car rental. Almost half the price.
Terrible Customer service, The budget agent has no clue about the early return, and he didn’t help me!!
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Customer Service
Disappointing, but doable.
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