Happy booking and retal

Extremely satisfied

Satisfied

I had to wait for over an hour. There were only about 7 or 8 people in line. It's not like there were too few staff members, they were just slow. This kind of service would be unacceptable back home... I won't use this company again.

We rented a 5-seater SUV in San Francisco. They asked if we wanted a 7-seater since there were only two of us, but we declined. However, the staff still gave us a 7-seater (probably because there were no 5-seaters left). I asked if there was any extra charge, and they said no. When we returned the car at LA Airport five days later, I found an extra charge of $59.75 on my receipt for the upgrade. They told me to contact San Francisco for any disputes. I called San Francisco and explained the situation; they promised a refund. I haven't received it yet, but I will continue to follow up.

Very difficult to contact directly. We needed a car replacement due to an accident but had to deal with the road side assistant. Budget does not deal with it. We had to wait for 6.5 hours for a vehicle replacement