Charged me for 43gbp because not filling fuel tank. I filled it just car fuel level measure system was broken and showed it incorrectly.
About QEEQ:10.0/10
Reply by Qeeq: Thank you for your comment. We are regret to learn you were charged for fuel even though you already refueled the car before you return it.
Please kindly reply us with your last refuel receipt(showing time and location) so we can contact with our supplier to appeal refund for you.
Thank you for your understanding and help.
The car was badly scored and dented and when I raised this with the Hertz staff member he said he knew and the vehicle had 36 items of damage listed. The pick up bus took over 30 minutes to pick us up from the airport and when I tried to call the Hertz number received an automated answer saying no one was available. When eventually we arrived at Manchester rental area the staff said they were sorry for the delay but had a member of staff off sick. Overall a very poor experience from Hertz which let down the Easyrental experience.
Like: Car was low mileage and in good condition. Staff were friendly and efficient. Dislike: High excess - There was an opportunity to lower it to zero but the additional cost meant the hire deal would not have been competitive.
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View more >Dislike: High excess - There was an opportunity to lower it to zero but the additional cost meant the hire deal would not have been competitive.