Great experience from start to finish

Good service attitude and short waiting time. Europcar's vehicle conditions are excellent, and the service process is simple and efficient. Highly recommended.

Overall good. However, there were a lot of people at one point, and only two counters were open, so the wait time to pick up the car was a bit long. Apart from that, since it wasn't my first time, finding and collecting the car went smoothly.

The rental staff were very polite and had a good service attitude.

I was two and a half hours late to pick up the car and was told the vehicle was no longer available. Communication with customer service was unhelpful (they said it was my fault for not reading the rental terms). I had to negotiate with the car rental company myself, and they finally resolved it (originally rented at Terminal 2, but they contacted Terminal 1 where a car was available).