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Overall Great Experience

Reviewed: Wed, Jun 30, 2021
About Hertz: 9.0 /10
I'm a Hertz Gold Member, but it doesn't matter when booking through a 3rd party...which I expected and understand. It was extremely busy and a lot of customers vented their frustration at the people working there, which accomplished nothing. Patience and politeness was rewarded with a new minivan instead of a 7 pax mid-sized SUV (at my request once told it might be a long wait for the other class) and a complimentary tank of gas.
About QEEQ: 10.0 /10
The entire booking process was outstanding. I love the app!
Medium SUV | Nissan Pathfinder 7 Seats or similar

Relevant Reviews on Hertz in United States

Spring Willard

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Reviewed: Tue, Nov 5, 2024
About Hertz: 10.0 /10
Very satisfied, both pickup and drop-off were quick and convenient.
About QEEQ: 10.0 /10

Joanna Shakespeare

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Reviewed: Thu, Jul 4, 2024
About Hertz: 8.0 /10
Overall satisfactory, had to queue at New York airport for the staff to bring each car over, which took some time. The car was very new, only a few thousand kilometers, easy to drive, and returning the car was convenient. Overall a good experience.
About QEEQ: 10.0 /10

Hedda Babbitt

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Reviewed: Wed, Jan 31, 2024
About Hertz: 10.0 /10
Excellent
About QEEQ: 10.0 /10

Howar Raleign

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Reviewed: Tue, Mar 6, 2018
About Hertz: 10.0 /10
Satisfied

Dean Humphr(e)y

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Reviewed: Sun, Sep 3, 2017
About Hertz: 4.0 /10
At Union Station, an Indian staff member was rude, leaving me aside while constantly being attentive to other customers, showing clear signs of discrimination. After waiting patiently for over an hour and loudly asking 'why?' did he finally give me the keys. The car was not the one I reserved, and the seats were a bit dirty. It was a bad experience!

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