The attendant offered a smaller car than the one that I reserved. The attendant wanted me to purchase insurance, although I purchased the insurance online. He said it was because I reserved it throug1h a third party.

It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.

The directions to the shuttle provided incorrect bus stop information. Other than that, pretty great experience. It was kind of weird that the 3 people sitting at the counters couldn’t assist me and that we had to do a video check in with a remote CSR, but it was ok. Upon drop off, there were a lot of people waiting for the shuttle with no sort of ETA on when it would be there and so I ended up having to get an Uber.

Everything was easy, pricing was great.

That was the worst experience I ever had a rental car place. We missed our reservations due to having to take over an hour to pick up a car that should have already been ready for us! we had a 10:00am pick up and didn't get there until 11:30. They had plenty of time to get it cleaned, etc. The car they gave us also didn't fit all the luggage as claimed in description. Thankfully we had a friend waiting on us and we were able to put the extra bag in their car. We had to send one person back at the end of our trip with their luggage via Uber because it wouldn't fit.

Car was excellent but the service counter was slow & did not appreciate the hard sell to purchase additional insurance. Also told the gas tank was full but in fact it was only 3/4’s full. The process was slow so we returned the car the afternoon before & took Lyft back to hotel & to airport in the morning. Probably offset any savings to rent from a mainstream renter.