Very smooth process

The staff provided excellent service and communicated very well in English. The entire process for both picking up and dropping off the car was clearly explained, and there were visual guides for those who may struggle with the language. Overall, a fantastic experience.

I booked a Skoda but got a Mercedes A180 instead. The car is in good condition!

1st of all the car I booked was BMW X5, what I got was VW Tiguan. no way they are similar. At the counter there were many customers for the 2 staff available at that time. they were good but we had to wait about an a hour to get the car. also I paid for full coverage insurance, yet they charged me again for CDW and Theft Waiver.

I think the word similar should state what are the similar cars to the mentioned one, so we are aware of what can be expected.

The car was great, but I want to comment on the assistance services - I got a fine for incorrect parking in the center of Bari and even though I've sent a mail to the counter - I didn't get any answer. It's good that they told me how to pay my fine when I dropped off the car. Moreover, when I missed the opening hours of the office in the center of Bari for drop off (because I booked through Easyrentcars and specified 20:00 for drop off hour in the center of Bari, but when I went to the office in the center at 19:30 - it was already closed), I wanted to call the airport office for assistance (whether I have to return the car at the airport in the same day or can return it on the airport), but nobody answered my numerous calls. So I had to go to the airport and drop off the car there (by the ways, three girls were sitting there, I wondered why they didn't answer)

Sicily by Car was forcing me to buy additional insurance after I repeatedly told them that I already had purchased extended insurance. The attendant then informed me that I had to put an $800 hold on my car. At that point I decided to walk away and not rent the car with them. This ruined my plans to visit Tuscan wineries. Never again!