Excellent

Overall satisfied, but at pickup, they kept urging me to pay extra for an upgrade to a fuel car. I'm an elite member of Europcar, which supposedly allows me to upgrade two levels for free. Yet, the staff at pickup suggested I pay over 100 euros more to switch to a Passat fuel car. I replied that if no suitable car is available, I'm fine not upgrading. The car I booked was a Mercedes EQA, and a two-level upgrade wouldn't justify reaching a Passat, let alone requiring an extra 100+ euros.

Pretty good. The staff is very professional and the process is quick. They don't push unnecessary sales. The car is a Volkswagen T-Cross, a very nice family SUV with CarPlay, making it very convenient to drive.

Very satisfied. The rental location and parking lot were very easy to find. However, an additional 19% tax was charged at pickup. The car had only 9 kilometers and still had the slight new car smell, reminding me of when I bought my own car. Returning the car was also easy to find, and the staff member was very friendly and even personally took us to the drop-off point.

Very satisfied.

Very good car rental company.