Excellent

Very quick

Good

The car rental location in Hamburg is a bit hard to find; it seems the GPS might be slightly off. However, following the airport signs makes it easier to locate. The staff was very nice and upgraded us to a Mercedes-Benz C-Class. During the trip, a stone hit the front windshield, causing a long crack. We immediately stopped by the Eu store in Oldenburg, where the staff wrote a proof that it wasn't our fault, and the issue was resolved smoothly in the end.

Smooth car pickup in Frankfurt and return in Rome

During our self-drive trip in Germany, we had a minor accident with a broken rear window. EUROPCAR's local staff quickly handled the necessary paperwork and provided us with a new car in no time. This made the rest of our trip safe and enjoyable! Many thanks!