The service was straightforward and hassle-free. I received the car model I had booked, and it was almost brand new with less than 4500 kilometers driven.

Despite the language barrier, their smiles, gestures, and personal demonstration helped us solve the problem. Great service!

Overall good

Picking up and returning the car was quite convenient. However, due to the exchange rate conversion between Euros and USD (my domestic credit card is a dual currency card for RMB and USD), Europcar in Paris charged a 6% service fee (over $50) without prior notice. This is extremely dishonest!

We arrived at the store on time but were told the car we reserved was unavailable and were offered a Hyundai instead, which was far from what we wanted. We had to pay extra to rent a Skoda. How can they operate this way? I suggest avoiding this rental company as they don't reserve the car you book!