Rude employee

Good and satisfactory

Renting a car in Europe is actually quite convenient, as long as you have all the necessary documents, the process is very quick. However, the rental office may upsell insurance and vehicle upgrades. Personally, I think buying full insurance at the rental office is necessary when traveling abroad—it’s more convenient than dealing with claims back home after an accident abroad. So I purchased it. As for the vehicle upgrade, since the available upgraded model was the new Mercedes C200D, and as a car enthusiast, I couldn't resist choosing it. Overall, spending money always feels worth it.

Overall service was acceptable, but the car was old. The car inspection was done on the spot when picking up and returning, and the deposit was refunded immediately.

There seems to be malicious intent to fraudulently charge for insurance. When picking up the car, I was never asked to buy insurance. Even knowing that I had already purchased rental insurance, they added extra insurance and tricked me into signing.

I got the car upgraded, because of the unavailability of the car which i had booked. Overall condition of the car was good. I am satisfied with the service.

It was easy to book car on easyrentcars.com. It has lowest rates amongst all the car booking sites.