Lovetrip, Auckland International Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Lovetrip - Auckland International Airport Information, Car Rental Instructions & Policies

Address

18 Ti Kouka Lane, Sandringham, Auckland 1025, New Zealand

Telephone

0064 211042205 / 0064 220912028

Pick-up Instructions

After the security check, please contact the branch（0064）92754989/（0064）2108242211. The branch staff will pick you up. The staff will tell you the waiting point(International Gate 3). The car for pick up is 12 seat Hiace with the Lovetrip Car Rental logo on it. If you pick up the car during the business hour(Monday to Sunday 8:00 to 20:00) there will be no charge; If you pick up the car out of the business hour（07:00-07:59, 20:01-22:30）, 50 NZD service fee will be charged and paid at the branch

Drop-off Instructions

Please arrive at the branch at least 30 minutes before the scheduled time on your voucher. The staff will send you back to the airport after you return the car. If you drop off during business hours (Monday to Sunday 8:00 am to 20:00 pm) Car, there will be no charge; if you drop off out of the business hour（07:00-07:59, 20:01-22:30）, 50 NZD service fee will be charged. If you have any questions, please dial (0064) 92754989 or cell phone (0064) 2108242211. Please do not park the car in the airport.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -22:30	07:00 -22:30	07:00 -22:30	07:00 -22:30	07:00 -22:30	07:00 -22:30	07:00 -22:30

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	USD 500-3000	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

DinersClub,JCB,Discover,AMEX,UnionPay are not accepted.

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of NZD 20 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Not allowed:

Towards any New Zealand islands, taking rental cars crossing border is not allowed.

Ferry Transportation: Not Allowed

Lovetrip does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.1 mi from Auckland Airport

Railway Stations

2.9 mi from Middlemore

3.1 mi from Otahuhu Train Station

3.3 mi from Onehunga

Hotels

0.2 mi from Naumi Auckland Airport

4.6 mi from Allenby Park Hotel

8.1 mi from Waldorf St Martins Apartments Hotel

Other Landmarks

6.9 mi from Mount Eden Domain

9 mi from Sky Tower

9.2 mi from Auckland Harbour Bridge

CHECK RATES

Map view of Lovetrip Store Location

coordinates: -36.9733109 174.7877472

Location Images

Lovetrip-Auckland International Airport-159529-store

The Rental Desk

Guest Reviews

Total points： 7.3 / 10 Good

Vehicle condition: 3.3
Vehicle cleanliness: 3.6
Spaciousness: 3.7
Counter staff: 3.1
Pick-up location: 3.1
Drop-off location: 3.7
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

P.Sharp
Auckland
7.3 /10 Good
Reviewed: Sunday, January 20, 2019
though the office is a bit minimal the prices are great. As long as they don't go bust overnight, worth it.
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Jo
Auckland
8 /10 Very good
Reviewed: Tuesday, March 5, 2019
Great value , car was big enough for 2 plus suitcases. No problems
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K.Rakete
Auckland
5.3 /10 Average
Reviewed: Friday, March 8, 2019
deposit Money was withdrawn from creditcard and has not been returned to the credit card despite returning the car more than 2 days ago, informed about insurance on pick up, was not informed about the insurance arrangements despite taking full protection insurance, staff is not fluent in English and is hard to understand. accused me of returning the car with a minor scrap despite being very cautious. car was old and not full on collection, but it did read 'f' on pick up, but it seemed to surpass 'f' when I filled on returning the vehicle.
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J.Bolton
Auckland
5 /10 Average
Reviewed: Friday, March 15, 2019
The vehicle had a lot of damage, I tried to mark it all down but unfortunately missed a chip in the windscreen. I then had to pay for this, $102.00 To anyone picking up a car make sure you go over it with a fine tooth comb. take pictures of everything! Also maybe bring a few cds as the Japanese only picks up one station.
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S.Hsu
Auckland
4 /10 Average
Reviewed: Tuesday, March 19, 2019
Car was broken when it’s given to us on the first day and there was no other car can be replaced. The car was temporary fixed so we drove it home and found it still broken the next day which caused we are unable to use this car for the entire trip! Lovetrip doesn’t willing to provide full refund but only accept to refund first 2 days after several requests.
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John
Auckland
3.7 /10 Poor
Reviewed: Wednesday, April 3, 2019
The worst car rental experience I have never had. Picked up car and noticed 4 damages on the car which are not noted on the report, although those damages are not major, they are still obvious to see. I took photos of the damages I can see. Unfortunately, I missed a tiny stain like dent in the windscreen, it was 7 o'clock at night when I picked the car up and the windscreen is somewhat dirty with water stain because of the rain. With normal eyesight, I wouldn't even see the dent. Surprisingly, when the owner checking the car on our return, within less than half minute, he walked around the car, didn't even mention the other obvious damages which I took photos already, but went straight to the dent and spotted it up accurately in HEAVY POURING RAIN!! I have to say he must have a kind of special power to see it through the heavy water, and wipe water off exactly the area where the dent is. Even after he told me the exist of the dent, it is no way for us to find it until he found a towel to dry the area up, and I have to lean as closer as I can to the windscreen (less then 10 cm) to tell if it's a stain or dust. I felt I was totally tricked for money. I have asked the owner to fix the dent and charge me with the receipt, this was to make sure he is not using this dent again to trick other innocent people. However he charged $102 right after we left, I still have not received receipt showing dent is fixed. If you are using this company, make sure you don't pick up car after 6 pm in dark, you have to spend time check extremely carefully, wipe the windscreen while you checking. Totally ridiculous dishonest people just wanting more money. I have been renting cars travelling all over the world in past 20 years, never had any issue. This is a lesson for me indeed! I have taken some photos of the dent, but can't even tell where the dent is when I come back and looked. (not obvious enough for camera to pick it up).
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A.Hickey
Auckland
6.7 /10 Average
Reviewed: Thursday, April 4, 2019
The contact number published on my booking documents did not work and the back up went to someone who was not at work. They gave me another number to ring which was ok. They were not clear on where to meet them at the airport which meant I walked around looking for the correct meeting place.
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T.Lowe
Auckland
9.3 /10 Excellent
Reviewed: Thursday, April 25, 2019
Pickup was only problem. Van does not have any logo ! This is a must!! Not everyone has access to a phone straight off the plane.
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Anonymous
Auckland
8 /10 Very good
Reviewed: Thursday, April 25, 2019
I need the license plate number for the car I picked up April 15 in order to pay a toll road charge. I didn't receive any paper work on the car when rented. Dave Thorne
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L.Thiam Chong
Auckland
7 /10 Good
Reviewed: Saturday, May 4, 2019
Basically its a company that going to get insurance money... It's a cheating.. Trouble...
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D.Yamada
Auckland
6.3 /10 Average
Reviewed: Monday, June 10, 2019
Totaly, its cheep and good. They pick us up from airport. When return, they take us to hostel near office, because our flight is eary morning. One thing, we could not use USB charger. Cigar socket is broken. We realized it on second day so we just call them and we talk about it and cost on the day we return. they said sorry. But no refound. They said they dont extra charge us anything on it. Ofcouse! Its not our falt. We need to ask every hostel everynight to borrow us the charger. Its uncomfortable very much. The last day, we expected that they offer some but they did not. So we rate two down. On The other way. We left a baby shoe under the sheet when we return. So we call them and ask to check it. They could find it kindly. We had no way to visit office, so we ask them to bring it to our hostel. On the answer, it seems difficult, but they manage it and bring it back to us. So rate is up.
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D.Rankin
Auckland
10 /10 Excellent
Reviewed: Saturday, June 15, 2019
The car was exa tly as described. Very clean also. Smooth pick up and drop off process. The only 2 things i didnt like is the charge for being 30min late on dropoff was half the amount we paid for the 10 days rental. Also they hold a charge on your credit card for the deposit which is reversed on dropoff however i am now having issues with the bank as to where that is. Ive always hated deposits on a credit card. I rather give cash and get cash back on return
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T.James
Auckland
9 /10 Excellent
Reviewed: Tuesday, June 18, 2019
I had a surprise of having to put a $500 bond at the pickup. The was not detailed prior.
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Tai
Auckland
4.7 /10 Average
Reviewed: Thursday, July 4, 2019
A definite rip off for scratching the wheel. Charged me $230 for repairing two scratches
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S.Hermann
Auckland
10 /10 Excellent
Reviewed: Friday, July 19, 2019
The staff were excellent. Top quality service . I highly recommend this company. Great car and great experience.
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J.Winters
Auckland
8.7 /10 Very good
Reviewed: Friday, July 19, 2019
I’m very grateful for your service and the car went well. I found communication a little challenging over the phone as I had to clarify my change of circumstances during a stressful situation. Please continue to improve your English to avoid this for future clients. I was also very surprised to receive a call from Washington DC about my booking...
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Www
Auckland
9.3 /10 Excellent
Reviewed: Sunday, July 21, 2019
I rented a very nice car, for a very low rate. But when I called to inquire about a rental extension, I received an email quote for 5x the daily rate of what I previously paid online. When I replied to the email with the quote, I received an automated response entirely in a foreign language. I found that to be a bit frustrating.
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Andrew
Auckland
8.3 /10 Very good
Reviewed: Monday, August 5, 2019
Great car that was easy clean and easy to drive. I was given a bigger car than I booked which was very useful for us. Lovetrip offices are located about 5-10 minutes drive from the airport. The owner/manager picked us up from the terminal and drove us to the office - although we waited about 25mins for him to pick us up (we waited outside the terminal, and he was inside the terminal). So our advice would be very clear about where to meet him.
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E.Prado
Auckland
8.7 /10 Very good
Reviewed: Thursday, August 15, 2019
I felt wronged because in the return was asked a damage to the wheel that I did not and later charged to my credit card (value of NZ$ 138.00). They simply sent a document (like a repair company) from Lovetrip itself with the cost of repairing to wheel.
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R.Weerasinghe
Auckland
10 /10 Excellent
Reviewed: Tuesday, September 3, 2019
Car was in excellent condition and service is exceptional..A++++
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A.Sharma
Auckland
5.7 /10 Average
Reviewed: Tuesday, September 10, 2019
Waiting for pick up 25 minutes after call pickup person don’t know how to talk even was very rude ! I am hiring car almost every week will never recommend or book again lovettip
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Anonymous
Auckland
8.7 /10 Very good
Reviewed: Wednesday, October 2, 2019
Great value and good service including helping with the bags and kids.
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G.C
Auckland
9.7 /10 Excellent
Reviewed: Monday, October 14, 2019
Very good service, quick pick up from the airport after calling them. Process to hire was simple. Very good value for money for 1 day rental.
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T.Doody
Auckland
8 /10 Very good
Reviewed: Tuesday, November 5, 2019
Friendly staff, thank you very much
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Adehh
Auckland
10 /10 Excellent
Reviewed: Thursday, November 7, 2019
fast easys process within 10 mins
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KAT
Auckland
6.7 /10 Average
Reviewed: Wednesday, November 13, 2019
Overall the car was good and new but booking was made for 8am pickup however we waited almost 3 hours for Rental office to open which delayed our short trip. Location of rental pick was not easy to find.
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P.Shah
Auckland
7.7 /10 Good
Reviewed: Friday, November 22, 2019
Value for money
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W.August
Auckland
7.3 /10 Good
Reviewed: Thursday, December 26, 2019
Overall ok, pickup was a concern as I was asked to go the airport’s busy drop off point and look out for the pickup car’s registration plate. I had my grandson with me and it was very stressful having to manage him and try to look out for a car amongst 100s of people getting dropped off. Operator should pay and use designated pickup areas
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C.Wong
Auckland
7.7 /10 Good
Reviewed: Wednesday, January 1, 2020
Good and polite service from Chinese staff. Responsible and reasonable. Car is standard with the price, no complaints.
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M.Hall
Auckland
10 /10 Excellent
Reviewed: Friday, January 3, 2020
Would definitely book with Lovetrip again. Vehicle excellent and staff very helpful!!!
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Anonymous
Auckland
7.7 /10 Good
Reviewed: Sunday, January 5, 2020
Very spacious car. Perfect for our group size.
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Anonymous
Auckland
8.7 /10 Very good
Reviewed: Sunday, January 5, 2020
Good vehicle. Slow service
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Anonymous
Auckland
10 /10 Excellent
Reviewed: Thursday, January 30, 2020
Great economical car and easy to drive. Quick pick up and easy drop off service also
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George
Auckland
6.7 /10 Average
Reviewed: Thursday, January 30, 2020
This was a very disappointing experience. The email describing Lovetrip’s address, phone number and location did not arrive until we had the car. Eventually we managed to contact the pick up location and given poor instructions resulting in a wait of over an hour and a half. The car itself was fine but when we returned it two hours before we were due to we asked to be taken to our overnight hotel instead of the airport as we had an early morning flight the next day. We were refused so we had to accept the drop off at the airport then get a taxi. The time to the airport was around 10 minutes, to our hotel around 20 minutes. Very disappointing!
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Anonymous
Auckland
6.3 /10 Average
Reviewed: Tuesday, February 4, 2020
A bit hard to find the office upon picking up. Car is in average condition - not the cleanest, still had someone's used tissue paper in the car. GPS that comes with the car is in Japanese and probably hasn't been updated or anything to suit NZ map. No Bluetooth or aux input. Communication with the counter staff when picking the car was not the greatest. Otherwise, it's nice that they drop you off at the airport after returning the car.
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Andy
Auckland
9.7 /10 Excellent
Reviewed: Wednesday, February 12, 2020
Very friendly and helpful staff and our car was excellent value.
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Anonymous
Auckland
10 /10 Excellent
Reviewed: Wednesday, February 19, 2020
Awesome
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R.Griffin
Auckland
10 /10 Excellent
Reviewed: Sunday, March 8, 2020
Very professional; great pick up / drop off service; amazing price; saved over $1,000 on a 2 week rental
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J.Owen
Auckland
8 /10 Very good
Reviewed: Wednesday, March 11, 2020
Collected from airport ok but I felt rushed during checkin procedure
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Jon
Auckland
9.3 /10 Excellent
Reviewed: Friday, March 13, 2020
It was my first Global Roaming call to ring for their shuttle and slight language difficulty was overcome because the driver recognised us on his arrival at the airport
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H.Pipe
Auckland
9.7 /10 Excellent
Reviewed: Tuesday, March 24, 2020
Excellent service and value.
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Anonymous
Auckland
9 /10 Excellent
Reviewed: Wednesday, April 1, 2020
Excellent money saving deal. Got a fairly new vehicle. Was a very economical trip.
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Mona Lou(ie)
Auckland
8 /10 Very good
Reviewed: Wednesday, January 30, 2019
Perhaps the staff were out on errands, as there was only one employee handling three or four customers. The waiting time was quite long. The service attitude was good though.
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Octavia Edith
Auckland
6 /10 Average
Reviewed: Tuesday, March 12, 2019
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Harriet Finn
Auckland
6 /10 Average
Reviewed: Friday, November 3, 2017
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Pamela Douglas(s)
Auckland
6 /10 Average
Reviewed: Friday, November 10, 2017
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Clara Bernal
Auckland
4 /10 Average
Reviewed: Monday, February 26, 2018
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Rex Mike
Auckland
10 /10 Excellent
Reviewed: Thursday, January 11, 2018
The company is run by a young couple. The owners are very friendly! The car was new. When an accident happened, they were very considerate. It’s comforting to have support from fellow countrymen when facing difficulties abroad. Overall, it’s a great New Zealand car rental company! Highly recommended! Next time I go to New Zealand, I can contact them directly without going through a platform.
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Emma Craigie
Auckland
2 /10 Poor
Reviewed: Sunday, February 4, 2018
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Phoenix Barnard
Auckland
10 /10 Excellent
Reviewed: Wednesday, February 7, 2018
Arrived at the Ibis late at night, and the company sent someone to the nearby hotel to deliver the car the next day. Very convenient.
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Osborn Nico(l)
Auckland
6 /10 Average
Reviewed: Thursday, February 8, 2018
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Enid I.
Auckland
10 /10 Excellent
Reviewed: Saturday, February 10, 2018
Not bad
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Mary Giles
Auckland
6 /10 Average
Reviewed: Sunday, March 4, 2018
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Nat Henrietta
Auckland
8 /10 Very good
Reviewed: Thursday, September 7, 2017
Fairly convenient
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Abbott Nahum
Auckland
10 /10 Excellent
Reviewed: Wednesday, September 20, 2017
The staff at the store were very friendly.
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Bob Stowe
Auckland
6 /10 Average
Reviewed: Sunday, March 11, 2018
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Philip Goldsmith
Auckland
6 /10 Average
Reviewed: Monday, March 12, 2018
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Zora Josh
Auckland
2 /10 Poor
Reviewed: Monday, March 12, 2018
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Lewis Bartholomew
Auckland
2 /10 Poor
Reviewed: Tuesday, March 13, 2018
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Milo Ruth
Auckland
6 /10 Average
Reviewed: Sunday, October 15, 2017
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Jeff Cronin
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 9, 2019
Satisfied, there was an accident with the vehicle, and the owner promptly assisted in resolving it! Great service!
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Alva Dupont
Auckland
10 /10 Excellent
Reviewed: Tuesday, March 20, 2018
Pretty good, everything went smoothly. It's close to where we were staying.
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Asa Peg
Auckland
10 /10 Excellent
Reviewed: Tuesday, March 20, 2018
There was hardly any queue, possibly because of the time we arrived. We had a dedicated car to pick us up from the airport. It's a family business, and both the owner and his wife were very friendly. Unlike in China, you need to be aware of the deposit policy. It's not like Shenzhou Car Rental where the pre-authorization is immediately unfrozen upon return. The pre-authorization for my rental was 2500 NZD. Since we were heading to Sydney for our next stop, the owner's wife manually released the pre-authorization for us, although it might take some time to process. So if you have a tight budget, do prepare for this. Overall, it went smoothly, and I will rent from here again for a longer trip with family.
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Nathan Thomson
Auckland
4 /10 Average
Reviewed: Friday, May 4, 2018
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Flora Bess
Auckland
2 /10 Poor
Reviewed: Sunday, March 17, 2019
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Gemma Shaw
Auckland
2 /10 Poor
Reviewed: Sunday, March 25, 2018
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Fay Snow
Auckland
10 /10 Excellent
Reviewed: Wednesday, May 9, 2018
They came to pick me up quickly after I contacted them.
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Theobald Chapman
Auckland
10 /10 Excellent
Reviewed: Saturday, April 7, 2018
Great service, very helpful and attentive. We arrived earlier than expected, and they picked us up promptly!
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Jason Burne-Jones
Auckland
10 /10 Excellent
Reviewed: Saturday, August 25, 2018
The car rental service was good. After arriving by plane, we contacted them by phone, and they picked us up at the airport in about 10 minutes to complete the pick-up procedures.
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Corey
Auckland
10 /10 Excellent
Reviewed: Monday, October 22, 2018
Very fast
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Adelaide Rockefeller
Auckland
10 /10 Excellent
Reviewed: Wednesday, August 29, 2018
The lady who picked us up was very nice and explained everything patiently. She answered all our questions.
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Gustave Malory
Auckland
10 /10 Excellent
Reviewed: Sunday, May 20, 2018
Renting a car was very convenient. We contacted them upon arrival at the airport and someone picked us up immediately. They also offered a shuttle service back to the airport when we returned the car. The owner is very talkative and nice.
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Mortimer Adams
Auckland
10 /10 Excellent
Reviewed: Thursday, August 30, 2018
Very fast. Picked up the car as soon as I arrived at the store.
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Primo Maxwell
Auckland
2 /10 Poor
Reviewed: Wednesday, April 11, 2018
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Madge Walter
Auckland
6 /10 Average
Reviewed: Saturday, March 30, 2019
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Toby Ellen
Auckland
2 /10 Poor
Reviewed: Thursday, June 28, 2018
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Kim Bennett
Auckland
10 /10 Excellent
Reviewed: Saturday, September 1, 2018
They arranged an airport pickup for the rental, very convenient and thoughtful.
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Cynthia Clemens
Auckland
6 /10 Average
Reviewed: Saturday, November 3, 2018
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Dana Haywood
Auckland
8 /10 Very good
Reviewed: Friday, May 25, 2018
The car was delivered promptly after the phone call.
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Mike Sally
Auckland
10 /10 Excellent
Reviewed: Thursday, April 19, 2018
The rental was very cost-effective.
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Guy Haywood
Auckland
10 /10 Excellent
Reviewed: Monday, July 9, 2018
They picked us up from the airport promptly after a call, which was very convenient. After returning the car, the staff also drove us directly to the airport!
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Marvin Curme
Auckland
2 /10 Poor
Reviewed: Thursday, September 13, 2018
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Todd Southey
Auckland
10 /10 Excellent
Reviewed: Tuesday, April 24, 2018
Satisfied
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Mark Kathleen
Auckland
2 /10 Poor
Reviewed: Tuesday, November 27, 2018
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Duke Jean
Auckland
8 /10 Very good
Reviewed: Sunday, April 28, 2019
Average
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Marjorie Nelly
Auckland
10 /10 Excellent
Reviewed: Sunday, April 28, 2019
Very good
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Bard Collins
Auckland
2 /10 Poor
Reviewed: Thursday, October 4, 2018
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Tracy Jeremy
Auckland
8 /10 Very good
Reviewed: Saturday, December 29, 2018
The rental company is great, and the service is warm and friendly.
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Suzanne Clarissa
Auckland
10 /10 Excellent
Reviewed: Saturday, October 6, 2018
The owner personally picked us up and dropped us off at the airport, and recommended local attractions.
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Marlon William
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 4, 2020
Very good
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Ken Raman
Auckland
4 /10 Average
Reviewed: Monday, January 6, 2020
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Vivian Crichton
Auckland
2 /10 Poor
Reviewed: Thursday, January 2, 2020
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Gavin Dora
Auckland
2 /10 Poor
Reviewed: Sunday, December 1, 2019
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Devin Gunther
Auckland
2 /10 Poor
Reviewed: Sunday, June 23, 2019
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Ellis Abbot(t)
Auckland
10 /10 Excellent
Reviewed: Sunday, September 1, 2019
Excellent service
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Heloise Esther
Auckland
6 /10 Average
Reviewed: Saturday, September 21, 2019
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Lillian Scripps
Auckland
10 /10 Excellent
Reviewed: Thursday, August 15, 2024
Very good.
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