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A dishonest car rental company!!

Reviewed: Wed, Apr 3, 2019
About Lovetrip: 3.7 /10
The worst car rental experience I have never had. Picked up car and noticed 4 damages on the car which are not noted on the report, although those damages are not major, they are still obvious to see. I took photos of the damages I can see. Unfortunately, I missed a tiny stain like dent in the windscreen, it was 7 o'clock at night when I picked the car up and the windscreen is somewhat dirty with water stain because of the rain. With normal eyesight, I wouldn't even see the dent. Surprisingly, when the owner checking the car on our return, within less than half minute, he walked around the car, didn't even mention the other obvious damages which I took photos already, but went straight to the dent and spotted it up accurately in HEAVY POURING RAIN!! I have to say he must have a kind of special power to see it through the heavy water, and wipe water off exactly the area where the dent is. Even after he told me the exist of the dent, it is no way for us to find it until he found a towel to dry the area up, and I have to lean as closer as I can to the windscreen (less then 10 cm) to tell if it's a stain or dust. I felt I was totally tricked for money. I have asked the owner to fix the dent and charge me with the receipt, this was to make sure he is not using this dent again to trick other innocent people. However he charged $102 right after we left, I still have not received receipt showing dent is fixed. If you are using this company, make sure you don't pick up car after 6 pm in dark, you have to spend time check extremely carefully, wipe the windscreen while you checking. Totally ridiculous dishonest people just wanting more money. I have been renting cars travelling all over the world in past 20 years, never had any issue. This is a lesson for me indeed! I have taken some photos of the dent, but can't even tell where the dent is when I come back and looked. (not obvious enough for camera to pick it up).
About QEEQ: 8.0 /10
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Small SUV | Nissan Qashqai or similar

Relevant Reviews on Lovetrip Auckland International Airport

Kim Bennett

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Reviewed: Sat, Sep 1, 2018
About Lovetrip: 10.0 /10
They arranged an airport pickup for the rental, very convenient and thoughtful.
About QEEQ: 10.0 /10

Osborn Nico(l)

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Reviewed: Thu, Feb 8, 2018
About Lovetrip: 6.0 /10
The company is quite small, appears to be a family-run business and seems somewhat unprofessional. There was no one on the ground floor to assist us, and we had to ring the doorbell for a while before someone from upstairs came down to guide us to the second floor to sign the rental agreement. The same person handled both the car pickup and return. There were no other customers, so there was no waiting time.

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Economy | Nissan Tiida or similar
Reviewed: Wed, Apr 1, 2020
“Great vehicle to drive around Auckland.”
About Lovetrip: 9.0 /10
Excellent money saving deal. Got a fairly new vehicle. Was a very economical trip.
About QEEQ: 10.0 /10
Thanks for looking for the best deals.

E.Prado

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Thu, Aug 15, 2019
About Lovetrip: 8.7 /10
I felt wronged because in the return was asked a damage to the wheel that I did not and later charged to my credit card (value of NZ$ 138.00). They simply sent a document (like a repair company) from Lovetrip itself with the cost of repairing to wheel.
About QEEQ: 10.0 /10
How do I proceed in this case?

A.Hickey

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Thu, Apr 4, 2019
About Lovetrip: 6.7 /10
The contact number published on my booking documents did not work and the back up went to someone who was not at work. They gave me another number to ring which was ok. They were not clear on where to meet them at the airport which meant I walked around looking for the correct meeting place.
About QEEQ: 8.0 /10

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