Very good.

The car had numerous small scratches and was very old when picked up. After contacting the company staff, we parked the car in the designated spot the night before and took photos as required (photos taken at return were uploaded, showing no damage as indicated by the rental company). The next day, without any notification, we were charged over 1400 NZD for alleged windshield damage. Since we purchased a super insurance, we are now filing a claim. This experience was terrible compared to our previous rentals with Yesway and Thrifty on the South Island!

The lady who picked us up was very nice and explained everything patiently. She answered all our questions.

The attitude was extremely poor. They seemed to think that people from mainland China know nothing. This was the worst car rental experience in my travels to over 50 countries. Initially, I chose to support a car rental company run by fellow Chinese, understanding the challenges of living abroad. It was only a one-day rental, and I was curious about the business. However, this experience made me vow never to rent from a Chinese-run car rental company again.

I’m very grateful for your service and the car went well. I found communication a little challenging over the phone as I had to clarify my change of circumstances during a stressful situation. Please continue to improve your English to avoid this for future clients. I was also very surprised to receive a call from Washington DC about my booking...

Very easy to book though this platform and will use it amongst other tools when looking for rentals in the future.