The lady who picked us up was very nice and explained everything patiently. She answered all our questions.

The car rental service was good. After arriving by plane, we contacted them by phone, and they picked us up at the airport in about 10 minutes to complete the pick-up procedures.

Extremely poor attitude, unable to provide a clean vehicle.

There was hardly any queue, possibly because of the time we arrived. We had a dedicated car to pick us up from the airport. It's a family business, and both the owner and his wife were very friendly. Unlike in China, you need to be aware of the deposit policy. It's not like Shenzhou Car Rental where the pre-authorization is immediately unfrozen upon return. The pre-authorization for my rental was 2500 NZD. Since we were heading to Sydney for our next stop, the owner's wife manually released the pre-authorization for us, although it might take some time to process. So if you have a tight budget, do prepare for this. Overall, it went smoothly, and I will rent from here again for a longer trip with family.

Pretty good, everything went smoothly. It's close to where we were staying.