The lady who picked us up was very nice and explained everything patiently. She answered all our questions.

Great service, very helpful and attentive. We arrived earlier than expected, and they picked us up promptly!

I have booked a navigation system for option.But they didn't provide it us. It made us be confused very much.

現地事務所に空港で待っていてくれないか聞いてみてくれたり、他にも質問があったら迅速に対応してくれて有り難かった。

Car was in excellent condition and service is exceptional..A++++

Car was broken when it’s given to us on the first day and there was no other car can be replaced. The car was temporary fixed so we drove it home and found it still broken the next day which caused we are unable to use this car for the entire trip! Lovetrip doesn’t willing to provide full refund but only accept to refund first 2 days after several requests.