HERTZ CAR RENTAL REVIEWS IN MALAYSIA

Car is good

The staff were enthusiastic and professional, and the return process was convenient and straightforward.

The lady at Hertz was very nice. My original booking was for a Honda City, but she generously upgraded me to a Hyundai Santa Fe.

Booked a Honda City but they upgraded me for free to a Hyundai KONA (2.0, 7‑speed). Drove it in sport mode up to the sacred mountain and it was seriously punchy, easy to keep up with the local Malaysian drivers. Totally changed how I think about Hyundai.

Super satisfied overall.

When I arrived, Hertz was the only company with customers. There was someone completing their process ahead of me. An employee from Thrifty came over to assist, and everything was arranged fairly quickly.

Very satisfied, but there was only one staff member, so the car pickup process took some time.

Overall, not bad.

Good service attitude and new car models.

Extremely satisfied.

The vehicle was in good condition, and the response to the flat tire was prompt.

The staff at the rental place were super helpful and friendly. They patiently explained how the Malaysian highways work with the EasyGo toll card, and the best part was they even lent me an EasyGo card for free. That really saved me a lot of hassle on the rest of my road trip.

Not many people, but the wait wasn't too long.

Super satisfied with the service

Super easy to find right after getting off the plane, they even drove the car over for us and the staff were really friendly.

Satisfied.

The overall service was excellent. They explained the basics of operating the car, how to open the fuel cap, which type of fuel to use, the exact location of the return office, and who to contact and what to do in case of an accident. Everything was thoroughly explained. The car was spotlessly cleaned, both exterior and interior. The vehicle's mileage was around 27,000 kilometers, which was reasonable, and the engine power was sufficient.

No matter how many times I called their customer service line, nobody ever picked up.

Excellent service.

Very convenient and efficient