JOHOR BAHRU CAR RENTAL REVIEWS

Counter staff was reasonably helpful and polite. Despite my reservations, the car was good and clean.

Professional

Truly excellent.

The staff at Johor Bahru's car rental company were warm and attentive, addressing customers' urgent needs. I originally rented the car through Ctrip, but it was never confirmed. It claimed to confirm within 12 hours, but even after 24 hours, there was no confirmation. If I canceled the order, I would have to bear the loss. I will never choose Ctrip for car rentals again.

Very satisfied

Excellent

The rental company mainly uses English, but translation is convenient, and the vehicle condition is good! Malaysian domestic models, quite nice.

The store's phone is always unreachable. If that's the case, they might as well clearly state that phone support is not provided.

Very satisfied

All good in general. I hope i can get back my deposit sooner than a month

Will be great if you support me to get the deposit sooner

Very satisfied.

The staff were very professional.

Very convenient.

The booking was for a 2023 Proton Persona, but we were given an old Nissan Sunny with approximately 120,000 km on it. The front windshield had multiple cracks. We requested a replacement and were offered a Proton with a 1.2L engine, with the explanation that no other cars were available. They even claimed it was an 'upgrade.' Ultimately, we had no choice but to take it. During driving, we felt the car lacked power, and the features were very basic—only a reversing sensor, no camera. It also consumed more fuel than expected. As most of our journey was on highways, we found the fuel consumption high—roughly averaging 10L/100km (though this might not be entirely accurate as we didn’t keep detailed fuel records). Overall, the driving experience was very poor. Additionally, the pickup location was not the actual rental store. It mentioned in the pickup instructions that it was a branch, but this information was not clear. We first arrived at the main rental store by taxi, only to be redirected by our taxi driver to the actual pickup location after contacting them. Lastly, they claimed to provide Chinese-language service, but there was none in reality.

The service was quite satisfactory.

A major rental company, confirmed in advance that the car accommodates 6 people.

The overall service was excellent. They explained the basics of operating the car, how to open the fuel cap, which type of fuel to use, the exact location of the return office, and who to contact and what to do in case of an accident. Everything was thoroughly explained. The car was spotlessly cleaned, both exterior and interior. The vehicle's mileage was around 27,000 kilometers, which was reasonable, and the engine power was sufficient.

Arrived at the airport counter, signed the paperwork, and picked up the car without waiting in line. When returning the car, I accidentally left my Touch card inside. Retrieved it the next day—thank you!

The process is convenient, and the staff are friendly and professional.

The car I received had over 170,000 kilometers on it, and the brake pads were completely worn out and hadn't been replaced. I heard an abnormal noise halfway through the trip and went to the nearest repair shop to replace the brake pads. Luckily, the replacement didn't take too much time, but before that, it was nerve-wracking driving up and down hills.