JOHOR BAHRU AIRPORT CAR RENTAL REVIEWS

Counter staff was reasonably helpful and polite. Despite my reservations, the car was good and clean.

Very satisfied

excellent, easy to pick up

excellent, easy to pick up

Very satisfied

Very satisfied. The process was simple and fast.

Satisfied. The windshield was chipped by a stone on the highway. Called to inquire about the process, and the instructions were very clear.

The store's phone is always unreachable. If that's the case, they might as well clearly state that phone support is not provided.

The service attitude was excellent. Very efficient.

Excellent service.

Very satisfied!

Very convenient.

Malicious charges, deceiving consumers

When the vehicle was towed away for illegal parking, the rental company blatantly stated that any issues should be handled by the user, and the company would absolutely not engage with government agencies. As a user, I understand that I must bear the financial consequences of illegal parking, but I, as a foreigner, cannot be more familiar with the procedures and government offices than the local rental company. The rental company, besides collecting fees, has an obligation to assist foreign users in resolving issues with government agencies. However, they left me completely to fend for myself, showing no concern for the user's situation, nor for the company's reputation or the safety of its assets. As a long-time customer, I was not required to pay a deposit. If the rental company can shamelessly take money without providing service, there's no reason for me, as the paying customer, to show more integrity than the rental company. I could have easily walked away without incurring any costs and simply rented from another provider. During the back-and-forth between the government staff and the rental company's staff, it became evident to anyone with some life experience that the required qualification documents demanded by the government could not be provided by the rental company. This bottleneck in the car collection process, tied to proving the company's operational qualifications, explains why their staff openly admitted over the phone that they take money without resolving issues. It also explains why their prices are significantly lower than legitimate rental services at Johor Bahru Airport.

Overall satisfactory

Good service

Easy to handle the on-line booking precedure

Satisfied

A major rental company, confirmed in advance that the car accommodates 6 people.

Arrived at the airport counter, signed the paperwork, and picked up the car without waiting in line. When returning the car, I accidentally left my Touch card inside. Retrieved it the next day—thank you!

Very satisfied

The service cooperation is acceptable, and they accommodated changes to the pickup and drop-off locations. However, the vehicle was very old and neither the USB nor Bluetooth worked.