HERTZ CAR RENTAL REVIEWS IN CANADA

The car pick-up in Vancouver was on time. There was no Toyota RAV4 available, so the rental company provided a Hyundai Tucson. It's a 2023 model, offers good handling, and is fuel-efficient.

I have rented several times, Hertz is good, and QEEQ is great.

No sneaky add-ons or forced extras at all.

Overall a pretty good experience.

The car was in good condition, and the pickup process was efficient.

Excellent

Satisfied

Got a free upgrade to a brand-new Nissan Rogue, less than a year old. The car was in great condition, quick acceleration, fuel-efficient, and felt super reliable to drive. The rental counter was conveniently located right after exiting the airport, and just 50 meters to the right of the terminal is the designated parking area for all rental companies. Returning the car was just as easy—park it back at the same spot.

We ended up with a bright red brand-new car that looked great and felt really roomy and comfortable to sit in.

We got a brand‑new bright red car and it looked amazing. The interior was really spacious and felt super comfortable to ride in.

The staff was very friendly.

Easy to locate, cars are new.

This car rental experience was the best I've ever had. Picking up the car was very convenient, and the company upgraded my rental to a Ford ESCAPE, which is a hybrid vehicle. The car was very new, extremely fuel-efficient, and a pleasure to drive. Returning the car was also very easy. I had rented the car for ten days but returned it a day earlier for other reasons. I had expected to be charged for all ten days, but to my surprise, I was only charged for nine days. What a delightful surprise!

As soon as I handed over my reservation, the guy (with a strong South Asian accent) told me there were no Camrys left and he’d have to give us a similar car. Since Banff is a mountain area, we asked if there were other options, and my wife picked a reliable German-made VW SUV with 4WD. It cost us over 300 CAD extra, but the car condition, driving experience, passenger comfort, and space were all excellent. I’d recommend adding GPS navigation to the rental!

Service was excellent. The staff suggested a CA$50 prepay fuel option so I didn’t need to return the car with a full tank. Basically you pay 50 upfront and just try to use up as much gas as you can before returning it. I didn’t get it at first and the clerk explained it twice, but it turned out to be super convenient, especially since gas stations aren’t usually right next to the airport.

Service was pretty good. They did ask if I wanted to add emergency medical coverage, but when I politely declined they didn’t try to hard-sell it.

The return process was very considerate, and the staff patiently guided us despite the crowded parking level.

The staff speaks English, but make sure to clarify any questions you have. Don’t be shy! I had some uncertainties, which caused me to spend extra effort figuring things out after returning the car. It’s best to ask about the fuel type beforehand.

The staff at the front desk were amazing!

Overall, the whole rental experience was super smooth. The staff were really friendly and professional, and both pickup and return were quick and easy with almost no waiting at all. The car was in great condition, very clean, and I didn’t run into any issues while using it.